Support for Older Versions of Chief Architect
If you own older versions of Chief Architect, paid support is available for $125 per incident.
Support Time Line
Free Technical Support Chief Architect 9.x ends on January 15, 2008.
Free Technical Support for Chief Architect 10 ends on April 30, 2008.
Free Priority and Premium Technical Support for Chief Architect X1 ends when version 12 is released.
Free Standard Technical Support for Chief Architect X1 will be available for 6 months after version 12 is released.
Definitions:
Standard Technical Support:
- Diagnosing installation issues including hardware locks and passwords.
- Initial diagnosis that a problem exists with computer hardware or software.
- Initial plan problem diagnosis.
- Issues related to product quality.
Premium Technical Support:
- Includes all items listed in Standard Technical Support section plus:
- Engineering diagnosis of plan problems
- Creation of program updates
Priority Technical Support:
Priority Technical Support places callers ahead of other callers in other phone queues. This allows users of the current version the fastest access possible to a support representative.
Training:
Training is classified as questions about how to accomplish a specific task. These are best answered using the following resources:
- Reference Manual and User's guide
- Help files in the program
- Help Database articles
- Training videos
- Training seminars - Personal training
- ChiefTalk