Message: Your video card is unable to provide optimum 3D performance.


Reference Number: KB-01025
Last Modified: September 12, 2024

The information in this article applies to:

Chief Architect Premier or Chief Architect InteriorsHome Designer Professional or Home Designer Architectural or Home Designer Suite



DESCRIPTION

When I try to create a 3D view, a message states:

  • "#272016031 - Your video card is unable to provide optimum 3D performance. Image quality will be reduced and some Rendering Techniques may not be available."

What does this mean, and what should I do about it?


CAUSE

This message will display when you try to create a 3D view and your computer's video card does not meet the program's minimum system requirements.


When this is the case, the quality of 3D views - and particularly, the quality of lighting in 3D - will not be optimal and some Rendering Techniques may not work.


RESOLUTION

You may be able to resolve the issue by updating your video card driver. For more information on locating the video card in your system and how to update the driver, please access the appropriate link below: