If you do not find a specific custom font on a particular computer, you can install it.
The current version of Chief Architect is supported on Mac computers that meet the system requirements for running the software.
In Chief Architect, you have the ability to choose from a list of currently installed video codecs to be used while recording a walkthrough.
3D Camera views may not generate properly if your video card does not meet the minimum system requirements, has an outdated video driver, or if you're experiencing a hardware or software incompatibility. Follow the instructions in this article to check the video card's information, update its driver, and adjust the Render Preferences if necessary. If these preliminary steps do not resolve the camera view issue you are encountering, follow the steps to submit additional system and program information to our Technical Support team for advanced troubleshooting.
Most installation problems are caused by interference from other programs or services running in the background on the system.
This article goes through detailed troubleshooting steps to correct the most common issues with slowness experienced in Chief Architect plan and layout files.
It is not possible to use .shx fonts in Chief Architect, these fonts are used exclusively by AutoCAD. Chief Architect can make use of .TTF fonts, and .FON fonts.
Follow the detailed instructions in this Knowledge Base article to correct exceptions, assertions, null pointer, and SEH error messages. If none of the instructions in the article resolve your specific issue, follow the steps to send the System Information, Message Log, and other relevant files to our Technical Support team for advanced troubleshooting.
This message displays when you do not have an up-to-date video card driver provided by the manufacturer, often described as an installed client driver.
You may receive this message if you have an outdated video driver or an unsupported video card.
This error is generally caused by an outdated video card that does not accurately use render shading. Please check the System Requirements for your version.
Use this resource to find out if your system uses 32 or 64-bit architecture.
Use the detailed instructions in this article to export your Microsoft Windows or Mac System Information to submit to Chief Architect's Technical Support team for troubleshooting.
The minimum system requirements for Chief Architect are described here for all current and past versions.
Use the instructions in this article to obtain the software's Message Log and send it to the Technical Support team using the Technical Support Center.
The detailed instructions in this article resolve most issues with Chief Architect software crashing on a computer that uses the Mac operating system.
This message will come up when the software detects that your video card is using a driver that our Testing department has found to be unable to generate 3D views.
Follow these instructions to resolve most Chief Architect software crashes on a Microsoft Windows operating system.
Learn what steps to take to run Virtual Reality in Chief Architect and get the best performance possible on your system.
Use this resource to check if your Intel integrated graphics card is compatible with your Chief Architect product.
Follow these steps to create a new Data folder to circumvent unexpected behavior caused by having the Documents folder stored on iCloud Drive.
If you're receiving several error messages when opening or closing a Chief Architect/Home Designer program, a System Setting/Preference may be blocking the program from accessing all of the required files to function optimally. Please follow the instructions in this resource to resolve the issue.
Here is a list of known incompatibility issues with Chief Architect Software.
Learn what your computer specifications are by accessing the DirectX Diagnostic tool on Windows or the 'About This Mac' section on macOS.
Follow these steps to move your Data folder to circumvent unexpected behavior caused by having the Documents folder stored on OneDrive.
Specify which graphics card (GPU) is utilized by a Chief Architect program by accessing the Display settings on your Windows 10 or Windows 11 computer.
The shader model can be identified using a Microsoft utility called DirectX Capabilities Viewer. If the shader model is older than version 6, but the graphics card or chip is fairly new, the display driver may need to be updated.
Use the instructions in this article to obtain the software's Rendering Log and send it to the Technical Support team using the Technical Support Center.
Chief Architect software checks the status of your computer’s the graphics card on launch and warns you if it detects problems that will affect its ability to run. If you encounter this message, your computer’s graphics card or chipset will not be able to generate 3D views – including 3D previews in dialogs and the library browser.
Cloud and network services are great for easily sharing files between colleagues. But before opening and working on a plan or layout, make sure to copy or download the file to your local hard drive.
Use this resource to check if your Apple Mac system is compatible with the current version of Chief Architect products.
